Policies & Terms
Return policy
At VintageVault, we understand that acquiring a collector-grade vehicle is a significant decision. Our return policy is designed to provide peace of mind while maintaining the integrity of our curated collection.
1. 48-Hour Inspection Period
Upon delivery of your vehicle, you have a 48-hour inspection period to ensure the car matches the condition report provided at the time of sale. We encourage a professional third-party inspection during this window.
- The vehicle must not have been driven more than 50 additional miles.
- The vehicle must remain in the same condition as delivered.
- All documentation and accessories must be present.
2. Eligibility for Returns
Returns are accepted only if a material mechanical or cosmetic discrepancy exists that was not disclosed in the original condition report or private viewing.
Please note that "Buyer's Remorse" does not qualify for a return under our standard terms, given the unique nature and market volatility of collector vehicles.
3. The Refund Process
Once a return is authorized, the following steps will be taken:
Re-Inspection
The vehicle must be returned to our facility for a thorough re-inspection to verify its condition.
Escrow Release
Upon successful re-inspection, funds held in escrow will be released back to the buyer, minus transport costs.
4. Shipping & Transport Costs
The buyer is responsible for all shipping costs associated with the return of the vehicle. All returns must be handled by a VintageVault-approved enclosed transport carrier to ensure the vehicle's safety.
Questions?
Our concierge team is available to discuss our terms in detail.
Speak With a Specialist